Customer Success Manager with Russian

Yieldigo is an equivalent to a first-class product for price optimization. Our success story stretching from Prague’s ČVUT to Silicon Valley brought significant investors, gave us a “Cool Vendor” recognition by Gartner, and recently ranked us as one of the TOP 21 startups in the CEE region.

And we’re growing! We have obtained a significant financial investment for rapid growth across Europe and we are looking for another Customer Success Manager, this time with Russian.

Don’t miss the opportunity to be a part of our diverse, multinational team (all the way from Brazil to Kamchatka) already making its mark in the global market.

Role objectives

You will be responsible for clients to achieve value from the great and loved Yieldigo product i.e. you will facilitate product adoption together with strategic development of Customer Success Team activities. To get to the role as smoothly as possible you will be provided with your own clients from the early beginning, primarily from the CIS countries. This results in loyalty and therefore long-term customer retention.

You will have a chance to perform both onboarding and impact phases. Success will be measured by retention and upsell. Especially in the beginning, we expect you to have a very eager-to-knowledge and hands-on mentality.

You’ll thrive with us if you

  • Experience in a similar role (customer success, customer experience, etc.)
  • Retail or FMCG industry knowledge is a big plus
  • Pricing, supply chain, promotion or trade experience – also a nice plus
  • Strong organizational, presentation and negotiation skills
  • A propensity for relationship building, exceptional communication skills and empathy
  • Entrepreneurial spirit, fast learner
  • SaaS startup experience advantageous
  • Russian on a native level, communicative English

Your daily portion of activities will be

  • Helping & guiding customers to achieve their goals with our solution, ensuring them to see the value behind the product
  • Maintaining insights from customers
  • Being part of onboarding team from the very first day of customer engagement
  • Working closely with other teams: Sales, IT Delivery, Product, IT support
  • Building retention and solution stickiness, churn management
  • Focus: 1) Long-term customer relationship management, 2) Brand and product promotion, 3) Proactive problem resolution, 4) Optimizing the customer journey, 5) Aligning and educating internal teams about the importance of customer success
  • Implementing KPIs to measure how successful we are about performing Customer Success
  • Reporting in PowerBI

Your Leader

Values that I perceive important is being open and transparent communication within the team. The client is the center of our activities. Everyone has high freedom to operate, and yes with responsibility for achieving goals. Last but not least jokes and loud laughs are our daily routine.

Milan Havlíček

Sales Director

Location

Prague,
Czech Republic

Employement

Full-time

Form of cooperation

Job contract

Languages

Russian, English

Experience

Suitable for applicants with medium level expertise (2+ years)

Benefits

  • An opportunity to experience both phases of early and mass-market adoption as we are just on the edge
  • Attractive salary
  • An inspiring team of people from 11 different countries
  • Mac/PC up to your choice
  • Mobile plan
  • Flexible working hours and home office (WFH)
  • 5 weeks of holiday
  • Sick days in case you feel under the weather
  • Come rain or shine, our receptionist smiles all the time
  • Our library is here for your growth
  • Conferences and training courses
  • A MultiSport card to cleanse both your body and mind
  • English lessons
  • Legendary employee events (boat and cycling trips, film nights, beer tastings, etc.)
  • Pleasant premises close to the Franciscan Gardens in the centre of Prague
  • Fresh fruit and snacks every day
  • Relocation assistance for foreign hires