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Customer Success Lead

Who we are

Yieldigo enables retailers to execute complex pricing and promotion decisions through AI-powered pricing intelligence.

Our platform combines advanced AI with human expertise, enabling retailers to control profitability, protect margins and make better price-related decisions.

Headquartered in Prague, Yieldigo serves enterprise retailers across Europe and USA and is expanding internationally through direct sales and strategic partnerships.

We are now entering the next phase of our international growth, including building our direct footprint in the United States. Our experience with international partnerships has created a strong foundation, and our first direct US customer marks an important milestone in this journey.

We believe pricing software is entering a new era. As AI transforms enterprise decision-making, Yieldigo is building the pricing control room of the future, combining AI, decision intelligence and human oversight in one enterprise platform.

Key Responsibility Areas

You will own the retention – NRR. Starting Revenue, Expansion Revenue, Contraction Revenue, and Churned Revenue

In this role, you will be responsible for clients to achieve value from the Yieldigo products i.e. you will facilitate product adoption together with strategic development of Customer Success Team activities. You will have a chance to perform both onboarding and ongoing phases. The best candidate is self-motivated, positive, energized with entrepreneurial spirit, takes responsibility, and first and foremost is passionate about working with customers and listening carefully to their needs. Success will be measured by retention and upsell. From the beginning we expect you to have a very eager-to-knowledge and hands-on mentality.
In addition, you will lead and develop a small team of Customer Success Managers, helping them grow professionally, sharing best practices, and fostering a customer-centric culture across the team.

Key responsibility areas

  • In one word – NRR
  • Onboarding of new customers
    • Full ownership of the communication regarding business needs (complementary to technical / data onboarding)
    • User training and expectation management
  • Maintaining positive relationships with long-term accounts 
    • Focus on retention and solution stickiness, churn management
    • Upselling & Renewals – creation of proposals and contracts
  • Lead, mentor and support the Customer Success team through regular 1:1s, coaching and knowledge sharing.
  • Drive the continuous improvement of Customer Success processes, methodologies and best practices to ensure a consistently excellent customer experience.
  • Helping customers achieve their goals with our solution, driving customers value from the product
  • Regular cooperation with other teams: Sales, IT Delivery, Product, IT support

How do we picture you

  • Previous SaaS experience as a Customer Success Lead
  • Experience in a customer success / key account position
  • Retail industry knowledge – experience from these areas are advantageous: supply chain management, pricing, promotion, trade
  • A collaborative leader with the ability to inspire others, provide constructive feedback and build a high-performing team.
  • Used to work with CRM, empathy, negotiation skills/trainings, strong sense for ownership
  • Strong organizational and presentation skills, empathy, negotiation skills
  • A propensity for relationship building, exceptional communication skills
  • English and Czech – C1 / Full working proficiency

What's in it for you

  • Own the customer relationship beyond day-to-day account management – help major retailers get measurable business value from Yieldigo and make the product an important part of how they work with pricing.
  • Have a direct impact on retention, growth and customer success – you’ll play a key role in renewals, upselling and turning successful customer relationships into long-term partnerships.
  • Lead and shape the Customer Success function – develop a small team, establish best practices, coach people, and help define how we approach Customer Success as Yieldigo grows.
  • Turn customer insight into product impact – your conversations with customers won’t disappear into a CRM. You’ll work closely with Product, Delivery, Sales and IT to turn real customer needs into actionable improvements.
  • Work with leading retailers across Europe and the US and get a close look at how large organizations approach pricing, promotions and commercial decision-making.
  • Have the autonomy to build, improve and challenge things – we’re looking for someone who takes ownership rather than waits for a predefined playbook.
  • Grow with an international AI SaaS company where Customer Success is a strategic part of the business, not just a support function.
  • Competitive compensation package, new offices in the heart of Karlín, Prague

If you want to have a real impact, grow with the company and build something meaningful, we would love to meet you.

Your leader

Radim is a co-founder of Yieldigo and an expert in retail pricing. With background in mathematics and statistical modeling he has spent his career applying analytical methods to pricing, promotions, and AI-enhanced decision-making.

At Yieldigo, he has a key role in shaping the company’s product strategy, as well as delivering the product value to our clients. He values competence, independent thinking, and providing people the space to solve problems and take ownership of their work

Radim Dudek
Customer Success Director

Apply now

Location

Prague

Employement

Full time

Form of cooperation

Contract

Languages

Czech, English

Experience

Medior, Senior

 

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