Senior Customer Success Manager (Kyiv, UA)

Who we are

At Yieldigo, we help retailers globally, including several retailers in Ukraine like Elit LKQ, SMK, and others, to control pricing and promotions using AI-driven decision intelligence. Our platform enables retailers to make smarter pricing decisions alongside increased profitability and sales control.

Yieldigo is an international company, with teams located across Europe. We have our HQ in Prague, and colleagues directly in Kyiv. We are passionate about solving complex retail pricing challenges through AI technology and collaboration.


About the Role

As a Customer Success Manager, you will own a portfolio of existing enterprise retail customers and become their trusted point of contact for domain expertise and Yieldigo solution-related questions and tasks. You will help retailers adopt our solutions, pursue change management, maximize business value, coordinate successful deliveries with internal teams, and identify opportunities for long-term growth. This role is based in Kyiv, Ukraine and you will create a strong tandem with our Ukrainian Sales Representative/KAM, who is responsible for offering the Yieldigo solution in the market commercially. You will be his/her subject-matter expert, well-versed in retail and pricing, and responsible for solution sales and customer success

Key Responsibility Areas

  • Use daily your domain expertise in retail analytics or retail pricing
  • Own the expertise relationship with a portfolio of enterprise retail customers
  • Lead onboarding and adoption of the Yieldigo solution
  • Build trusted relationships with business and executive stakeholders
  • Drive customer satisfaction, product adoption, and measurable business outcomes
  • Coordinate implementation activities with Data, Product, and Engineering teams
  • Facilitate regular business reviews and success planning sessions
  • Identify commercial expansion and renewal opportunities together with Partners/Sales
  • Collect customer feedback and advocate for customer needs internally
  • Monitor customer health, risks, and proactively resolve issues
  • Represent the voice of the customer across the organization


What Success Looks Like

  • Customers actively use the Yieldigo solution and get the best of it
  • High customer satisfaction and long-term strategic partnerships
  • Successful onboarding projects delivered on time
  • Strong renewal rates and identification of expansion opportunities
  • Excellent collaboration across cross-functional international teams

How do we picture you

Must haves

  • 3/5+ years of experience in Customer Success or Retail Analytics
  • 3/5+ years of experience working with large retailers (vendor or retailer side)
  • Domain knowledge (Retail Analytics or Pricing)
  • Experience with change management projects

Others

  • Previous experience in retail pricing, retail analytics, or enterprise SaaS is a strong advantage
  • Experience working with enterprise customers and multiple stakeholders
  • Communication and presentation skills in English (written and spoken). Fluent Ukrainian is required
  • Strong ownership-oriented mindset
  • Strong commercial mindset with the ability to understand customer business objectives
  • Comfortable discussing data, KPIs, and business performance
  • Able to coordinate multiple projects and priorities simultaneously
  • Proactive, structured, and highly organized
  • Natural relationship builder who enjoys solving customer challenges
  • Collaborative team player who thrives in an international environment

What's in it for you

  • Hard work in a great team
  • Joining the team at the right time when it starts scaling
  • Being part of an international AI SaaS company shaping the future of retail pricing globally
  • Opportunity to learn from experienced retail, pricing, and solution experts
  • Collaborative culture with experienced professionals
  • Opportunity to influence product direction through customer feedback
  • Professional growth and learning opportunities
  • Competitive compensation package

Your leader

Radim is a co-founder of Yieldigo and an expert in retail pricing. With background in mathematics and statistical modeling he has spent his career applying analytical methods to pricing, promotions, and AI-enhanced decision-making.

At Yieldigo, he has a key role in shaping the company’s product strategy, as well as delivering the product value to our clients. He values competence, independent thinking, and providing people the space to solve problems and take ownership of their work

Radim Dudek
Customer Success Director

Apply now

Location

Kiyv, Ukraine

Employement

Part-time

Form of cooperation

contract

Languages

Ukrainian, English

Experience

mid-level

 

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