Senior Customer Success Manager (Kyiv, UA)

Who we are

Yieldigo enables retailers to execute complex pricing and promotion decisions through AI-powered pricing intelligence.

Our platform combines advanced AI with human expertise, enabling retailers to control profitability, protect margins and make better price-related decisions.

Headquartered in Prague, Yieldigo serves enterprise retailers across Europe and USA and is expanding internationally through direct sales and strategic partnerships.

We are now entering the next phase of our international growth, including building our direct footprint in the United States. Our experience with international partnerships has created a strong foundation, and our first direct US customer marks an important milestone in this journey.

We believe pricing software is entering a new era. As AI transforms enterprise decision-making, Yieldigo is building the pricing control room of the future, combining AI, decision intelligence and human oversight in one enterprise platform.

We are an international company, with teams located across Europe. We have our HQ in Prague, and colleagues directly in Kyiv. We are passionate about solving complex retail pricing challenges through AI technology and collaboration.

About the Role

As a Customer Success Manager, you will own a portfolio of existing enterprise retail customers and become their trusted point of contact for domain expertise and Yieldigo solution-related questions and tasks. You will help retailers adopt our solutions, pursue change management, maximize business value, coordinate successful deliveries with internal teams, and identify opportunities for long-term growth. This role is based in Kyiv, Ukraine and you will create a strong tandem with our Ukrainian Sales Representative/KAM, who is responsible for offering the Yieldigo solution in the market commercially. You will be his/her subject-matter expert, well-versed in retail and pricing, and responsible for solution sales and customer success

Key Responsibility Areas

Use daily your domain expertise in retail analytics or retail pricing
Own the expertise relationship with a portfolio of enterprise retail customers
Lead onboarding and adoption of the Yieldigo solution
Build trusted relationships with business and executive stakeholders
Drive customer satisfaction, product adoption, and measurable business outcomes
Coordinate implementation activities with Data, Product, and Engineering teams
Facilitate regular business reviews and success planning sessions
Identify commercial expansion and renewal opportunities together with Partners/Sales
Collect customer feedback and advocate for customer needs internally
Monitor customer health, risks, and proactively resolve issues
Represent the voice of the customer across the organization

What Success Looks Like

Customers actively use the Yieldigo solution and get the best of it
High customer satisfaction and long-term strategic partnerships
Successful onboarding projects delivered on time
Strong renewal rates and identification of expansion opportunities
Excellent collaboration across cross-functional international teams

How do we picture you

Must haves

3/5+ years of experience in Customer Success or Retail Analytics
3/5+ years of experience working with large retailers (vendor or retailer side)
Domain knowledge (Retail Analytics or Pricing)
Experience with change management projects

Others

Previous experience in retail pricing, retail analytics, or enterprise SaaS is a strong advantage
Experience working with enterprise customers and multiple stakeholders
Communication and presentation skills in English (written and spoken). Fluent Ukrainian is required
Strong ownership-oriented mindset
Strong commercial mindset with the ability to understand customer business objectives
Comfortable discussing data, KPIs, and business performance
Able to coordinate multiple projects and priorities simultaneously
Proactive, structured, and highly organized
Natural relationship builder who enjoys solving customer challenges
Collaborative team player who thrives in an international environment

What's in it for you

Work hard with people who do the same. We’re a results-oriented team that expects commitment, initiative and perseverance – and gives you trust, support and recognition in return.
Joining the team at the right time when it starts scaling
Being part of an international AI SaaS company shaping the future of retail pricing globally
Work with experienced retail and pricing professionals and develop a deep understanding of how pricing decisions are made in large retail organizations.
Opportunity to influence product direction through customer feedback
Professional growth and learning opportunities
Competitive compensation package

Your leader

Radim is a co-founder of Yieldigo and an expert in retail pricing. With background in mathematics and statistical modeling he has spent his career applying analytical methods to pricing, promotions, and AI-enhanced decision-making.

At Yieldigo, he has a key role in shaping the company’s product strategy, as well as delivering the product value to our clients. He values competence, independent thinking, and providing people the space to solve problems and take ownership of their work

Radim Dudek

Customer Success Director

Apply now

Location

Kiyv, Ukraine

Employement

Part-time

Form of cooperation

contract

Languages

Ukrainian, English

Experience

mid-level